Customer Service Representative

Service Foods Waikato is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.

Location : Te Rapa, Hamilton

Hours : Up to 30 hours / week (Monday to Friday, 8 : 00 AM – 4 : 00 PM, any 3 days / week)

Start Date : Immediate

Employment Type : Permanent, Part-Time

About the Role :

In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally.

You'll use Salesforce (CRM) and Sage (ERP) systems to maintain accurate records and support seamless operations across departments.

Key Responsibilities

Deliver exceptional customer service through prompt and accurate order processing and communication

Build and maintain strong customer relationships while supporting sales and data accuracy

Handle customer inquiries via phone, email, fax, and online channels

Enter and manage customer orders in Sage (ERP) and update records in Salesforce (CRM)

Monitor and manage customer backorders to ensure timely delivery

Identify and pursue sales opportunities to support revenue growth

Follow up on customer queries, complaints, and requests, coordinating with internal teams for resolution

About YouYou are a proactive and resilient individual with a strong background in customer service.

You thrive in fast-paced environments and are committed to delivering outstanding service.

Key Attributes :

Professional phone manner and strong communication skills

Experience in customer support, call centre, or similar roles

High attention to detail and strong data entry skills

Excellent time management and decision-making abilities

Proficiency in Microsoft Office (essential); experience with Salesforce and ERP systems (advantageous)

Strong interpersonal skills with an empathetic and adaptable approach

Reliable transport to and from work

Knowledge of the food services or warehouse industry is a plus

Year 13 or equivalent qualification required

What to ExpectAt Service Foods, we foster a positive and dynamic work environment.

We are guided by our core values : creativity, resilience, inclusivity, collaboration, work ethic, and humility.

These principles drive our commitment to excellence and team success.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Apply Now!

If you thrive in a high-energy environment and are passionate about delivering exceptional customer service, we'd love to hear from you.

Eligibility : Applicants must have NZ citizenship, residency, or a valid work visa.Pre-employment Checks : Shortlisted candidates will undergo employment reference checks, Ministry of Justice and ACC verifications, and drug and alcohol testing by an accredited provider.