Energy Specialist

We have an exciting opportunity to join our team in our vibrant Wellington CBD office, this entry-level role is an invitation to become a true customer champion.

We are looking for enthusiastic people to contribute to the growth of Octopus. You will be on the front lines, providing outrageously good service to our UK-based customers via email on our award-winning Kraken platform. You must be an excellent written communicator and have top quality people skills.

This role is a chance to build a career in a company that prioritises your growth, allowing you to develop specialised expertise, all while building a global movement to drive radical decarbonisation and transforming customer service.

WHAT YOU'LL DO...

• Provide Outrageously Good Service : Deliver empathetic, human-centric support to our UK-based customers primarily via email.
• Take Full Ownership : Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management.
• Be comfortable answering enquiries in volume : you're taking customers on a journey of discovery
• Innovate & Improve : Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes.
• Assist Vulnerable Customers : Handle sensitive situations with care and thoughtfulness, providing the support they deserve.
• Master the Octopus Platform : Become an expert in our award-winning Kraken platform.
• Grow and Specialise : Identify areas you're passionate about and develop specialised expertise to advance your career within Octopus Energy.

WHAT YOU'LL NEED...

\UD83D\UDC9A WHY JOIN US...

Availability : Must be able to work on-site in our Wellington CBD office, Monday to Friday, for a full-time (37.5 hours) role.

Salary : starting from $55,500

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.