Customer Service Representative

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

Job Purpose

Functional responsibility :

The purpose of the Customer Service Representative role is to provide outstanding customer service to all internal and external customers, undertake administration duties where required, represent the company in an ethical and professional manner and adhere to company policies and procedures at all times.

Major Accountabilities

• Answering phone in timely manner (within 3 rings as per company policy)
• Attend to Customer Service emails for response to and collection of customer Purchase Orders.
• Be proficient in taking orders - both by email and phone.
• Responding to all Replenishments of stock orders in a timely manner.
• Ensure both Purchase and Sales Orders are process in a timely manner.
• Coordinate with Plant on delivery of orders.
• Responding to all customer enquiries (internal and external) in a timely manner
• Ensure all invoices are processed within 24-hour period where purchase order is provided
• Credits notes to be completed in a timely manner.
• Remote monitoring set up and assistance when required.
• Tracking of orders and providing POD when required.
• Provide quotation numbers to respective Territory Managers ae requested.
• Coordinate with 3PL / 4PL on the Order Processing and Invoicing to Livanova Entities / Distributors.
• Track Analyze and Assess Regional Purchase Order and Sales data (sales in and sales out data collection)
• Coordinate with 3PL / 4PL on the booking of freight daily as required.
• Responsible for inventory accuracy and control.
• Coordinate with other Cross Function Team e.g Finance, RA / QA etc.
• Organising / collating / processing reports for sales teams as required
• Filing - paperwork trail monthly
• Stock take as required – cycle counts and consignment / boot stock.

Experience / Professional requirement

Customer oriented attitude

Welcome to impact. Welcome to innovation. Welcome to your new life.

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