Technical Support & Trainer

The Technical Support & Trainer provides specialist engineering and technical assistance for Daikin HVAC systems, including diagnostic support, component fault validation, and technical analysis for dealers, technicians, and end-users. The role also delivers technical training programs to ensure correct installation, operation, servicing, and fault-finding procedures are understood and applied in the field.

This position requires advanced knowledge of HVAC mechanical and electrical systems, strong diagnostic capability, and the ability to translate technical findings into accurate advice, reports, and structured training.

KEY RESPONSIBILITIES :

• Technical Diagnostics & Engineering Support

Provide engineering-level technical support for HVAC systems, including remote diagnostics, troubleshooting, and interpretation of systems behaviour.

Coordinate the return and examination of faulty components for technical fault validation.

Develop, update, and deliver technical training workshops for dealers, service technicians, installers, and internal staff.

Interpret engineering drawings, wiring diagrams, refrigerant cycle schematics, and technical data sheets to provide accurate guidance.

Build strong technical relationships with technicians, dealers, and trade professionals to enhance field accuracy and system reliability.

Ensure all technical support and training complies with relevant HVAC, electrical safety, refrigeration, and industry regulations.

SKILLS & KNOWLEDGE

QUALIFICATIONS & EXPERIENCE

Level 4 Certificate (or higher) in Mechanical Engineering, Refrigeration & Air Conditioning, Electrotechnology, Mechatronics, or a related engineering / technical field. OR at least three (3) years of relevant technical experience in HVAC, mechanical systems, refrigeration, electromechanical systems, or technical diagnostics / support.

Hours : Miminimum guaranteed hours of 30 per week.

Hourly Rate or Salary band : $28.50 to $35.00

Employment Type : Permanent Full-time