Desktop Support Engineer

About the Company

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. Are you ready to be an important part of this ever-transformational journey?

About the Role

Duration : Perm Role

Onsite Role

Location : Dunedin, New Zealand

Job Summary : The Field Service Officer (FSO) is responsible for providing on-site and remote technical support, with a focus on Windows-based systems and end-user laptop support. This role involves diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues while ensuring a high level of customer satisfaction. The FSO is also accountable for maintaining IT equipment, supporting deployments, and coordinating with other IT teams for seamless service delivery.

Responsibilities

• Provide on-site and remote support for Windows OS laptops, desktops, and related hardware (printers, monitors, docking stations, etc.)
• Troubleshoot and resolve issues related to Windows 10 / 11, Office 365, VPN, network connectivity, and standard software applications
• Perform laptop provisioning, imaging, configuration, patching, and deployment using tools like Intune, SCCM, or similar
• Assist users with account management, password resets, access issues (Active Directory, Azure AD)
• Maintain IT asset records and update asset management databases after installs, moves, adds, or changes (IMACs)
• Coordinate with the Service Desk and elevate issues as necessary to Level 2 / 3 support
• Support scheduled upgrades, rollouts, and site moves for end-user devices
• Educate users on best practices for IT usage, security, and system maintenance
• Follow ITIL-aligned service management practices including incident, problem, and change management

Equal Opportunity Statement

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status.

Candidate Data Privacy Notice

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice : This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice.

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