Integration Support Engineer

Overview

As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and / or FHIR), process improvement, and client communication will be key to our success as we scale our solutions.

SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com / careers.

This role is fully remote within the US

What You’ll Do

• Prioritize a quick response and consistent delivery on SLAs to ensure and exceed user satisfaction.
• Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture.
• Support and improve technical support workflows and documentation to enable scalable, proactive support; help develop repeatable strategies and playbooks.
• Improve integration methods by incorporating client feedback and new technology trends.
• Proactively monitor integration health to detect and resolve issues before they impact clients.
• Manage and troubleshoot integration errors and downtime events.
• Manage client communication on downtimes, integration defects and integration errors.
• Act as liaison between Customer Operations and Engineering, escalating complex issues, building better workflows, and identifying product improvements.
• Triage and assign incoming requests.
• Efficiently troubleshoot and resolve all customer inquiries while upholding our customer-centric values; communicate with users via ticketing system and phone.
• Ensure compliance with industry regulations and data security best practices.

What You Bring

Responding to proactive monitoring systems

Nice To Haves

Our stack

Compensation

$90,000 to 120,000 base + equity

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