Fulfilment Manager

At The Warehouse Group (TWG), we’re on a mission to deliver great value to Kiwis, every day. Behind the scenes, our Distribution Centres play a huge role in making that happen—ensuring that every online order makes its way to our customers smoothly, accurately, and on time.

We’re looking for a Fulfilment Manager to lead and optimise our online fulfilment operations within the North Island Distribution Centre (NIDC). This is your chance to step into a pivotal role where strategy meets execution—driving continuous improvement, building strong partnerships, and keeping our fulfilment engine humming at peak performance.

Job Description

What you’ll be doing

• Overseeing end-to-end fulfilment operations, ensuring every order meets our SLA and DIFOT targets.
• Working closely with Shift Managers to lead the day-to-day running of the online fulfilment area — from resource planning to performance delivery.
• Partnering across the business with Transport, Customer Care, IT, and our Fulfilment team at SSO to deliver a seamless customer experience.
• Taking a network-wide view of fulfilment volumes to identify opportunities that balance capacity, reduce bottlenecks, and improve service levels.
• Championing continuous improvement in our systems, processes, and productivity—driving smarter, faster, more efficient ways of working.

Qualifications

What you’ll bring

Why you’ll love it here

You’ll be joining one of New Zealand’s largest and most iconic retailers, where we don’t just move products, we move at pace, with purpose. At TWG, we’re proud of our culture of innovation, collaboration, and care. You’ll have the opportunity to make a real impact, lead change, and grow your career in a supportive and forward‑thinking environment.

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