Contact Service Advisor

Palmerston North City Council – Palmerston North, North Island

$60,671 - $77,197 a year

1d ago , from Palmerston North City Council

• Make a Difference : Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our community
• Professional Growth : Elevate your career through a range of Learning and Development opportunities at Palmerston North City Council.
• Benefits : We do more than just pay you a salary too. We have awesome benefits to support you including 5 weeks annual leave.

About the role

As a Customer Service Advisor , you’ll be part of our dedicated after‑hours team operating within our 24 / 7 Contact Centre. You’ll assist customers from Palmerston North and 45 councils around New Zealand, handling urgent and time‑sensitive enquiries with professionalism and empathy.

This part‑time role (32 hours per week) follows a consistent overnight schedule from 10 : 00pm to 6 : 30am , ideal for someone who enjoys night‑shift work, thrives in a calm and focused environment, and takes pride in providing exceptional service.

Your key focus areas will include :

About you

You’re calm under pressure, confident communicating with a wide range of people, and motivated by helping others - especially when they need support outside normal business hours. You enjoy variety, problem‑solving, and are comfortable independently managing your time during quieter periods.

You’ll bring :

About us

Palmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city. With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! We’re proud to be a city that includes, supports, connects and uses the talents of the whole community in our pursuit to provide a connected and safe community. We’re also a future‑focused city who cares about enhancing our natural and built environment. Our future looks bright, it looks vibrant and progressive.

What we offer :

We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.

Job Profile

Please download the additional information.

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