Talent.com
Team Lead L1 Kaihautu A- Kapa
Team Lead L1 Kaihautu A- KapaNew Zealand Government • Southland, Southland, New Zealand
Team Lead L1 Kaihautu A- Kapa

Team Lead L1 Kaihautu A- Kapa

New Zealand Government • Southland, Southland, New Zealand
11 days ago
Job description

## Mo tenei turanga mahi | About this roleWe have opportunities in Customer Compliance Services for permanent Team LeaderSegments : Individuals (IND) and Families (FAM)Locations : Invercargill and Wellington

  • The opportunity - Ara Whiwhi Mahi
  • The Team Lead level one role is instrumental in leading and managing a team who are passionate about the work that they do.

You'll have the opportunity to work cohesively with your team and other leaders to manage, coach and develop your people to provide quality services and better customer outcomes.

  • In this varied role you will do the following :
  • Focus on supporting your team to develop and build their capabilities; to support better business outcomes and ensure a positive employee experience.
  • This could involve managing both on-site and remote team members

  • Encourage your team to continually look for opportunities to improve our services for customers, across all our channels and products
  • Actively manage and coach your people to provide end-to-end customer service, enabling our 'right from the start' approach
  • Role model leadership behaviours and deliver on customer and performance outcomes
  • Act as a point of escalation or assistance to support resolution of complex issues to achieve better outcomes for IR and our customers
  • Support the health, safety, and wellness of your people
  • About you - Mou
  • To be successful in this role you will have the motivation to be part of our fast-paced environment that is all about people.
  • You will also have :
  • strong leadership skills, including the aptitude to develop and motivate people to perform in their role
  • the ability to effectively plan and manage your teams work programme
  • the capability to make effective decisions that consider the impacts and interdependencies
  • a strong desire to learn and grow as a people leader
  • the ability to explain the 'why' behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR's goals and outcomes.Put your capability and learning, experience, and passion into play, to take your team further.Previous Team Lead experience or equivalent is highly regarded.Customer and Compliance Services (CCS) is made up of two groups : Individuals and Business.
  • Together we are a team of approximately 3,800 people, in sites across the country.Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues.

    We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.We are the first point of contact for IR's customers, from individuals through to families and local and international businesses.

    We provide tax technical and legal support for IR, and we're connected to other agencies.

  • Apply here - Tono mai
  • If this sounds like an opportunity you would like to pursue, please apply online by attaching a copy of your CV and a cover letter outlining how you meet the role requirements as outlined here.If you have any questions, please email and one of our team members will be in touch with you.
  • Applications close at 12 : 00pm on Thursday, 27 November
  • | Location : | Southland |
  • #J-

  • Ljbffr
  • Create a job alert for this search

    Team Lead • Southland, Southland, New Zealand

    Related jobs
    Remote SaaS Tech Support Lead (NZ)

    Remote SaaS Tech Support Lead (NZ)

    EverCommerce • WorkFromHome, Southland, New Zealand
    A leading service commerce platform is seeking a Technical Support Specialist to investigate and resolve complex customer issues. This role involves collaboration with cross-functional teams and enh...Show more
    Last updated: 9 days ago • Promoted
    Senior Integration Engineer — Remote API & Data Leader

    Senior Integration Engineer — Remote API & Data Leader

    Waikatodhbnewsroom • WorkFromHome, Southland, New Zealand
    A leading healthcare organization in New Zealand seeks a Senior Integration Engineer to design and support high-quality integration solutions. This role involves collaboration across teams and is fu...Show more
    Last updated: 6 days ago • Promoted
    Engineering Manager - Remote Global Team Leader

    Engineering Manager - Remote Global Team Leader

    Canonical • WorkFromHome, Southland, New Zealand
    A technology company is looking for an Engineering Manager to lead a team of engineers in a remote work environment.The ideal candidate will have a strong academic background, experience in mentori...Show more
    Last updated: 9 days ago • Promoted
    Technical Project Manager - Growth Team

    Technical Project Manager - Growth Team

    Leonardo.Ai • WorkFromHome, Southland, New Zealand
    Technical Project Manager - Growth Team.Are you an organised and proactive project manager excited about shaping the future of AI-driven creative tools? Join us in making AI creativity accessible t...Show more
    Last updated: 30+ days ago • Promoted
    Are you interested in joining OSF Digital (Auckland, NZ) - We would love to hear from you.

    Are you interested in joining OSF Digital (Auckland, NZ) - We would love to hear from you.

    OSF Global Services • WorkFromHome, Southland, New Zealand
    This isn't your typical job advertisement.Instead, we'd like to personally invite you to connect with us if you're interested in learning more about OSF Digital and what we are working on.No string...Show more
    Last updated: 30+ days ago • Promoted
    Category Lead

    Category Lead

    Waikatodhbnewsroom • WorkFromHome, Southland, New Zealand
    It's the commercial engine behind one of the most complex systems in the country – and every smart decision supports better health outcomes for Aotearoa. This is a role where you can make a genuine ...Show more
    Last updated: 8 days ago • Promoted
    Division CFO, Trilogy (Remote) - $400,000 / year USD

    Division CFO, Trilogy (Remote) - $400,000 / year USD

    Crossover • WorkFromHome, Southland, New Zealand
    Division CFO, Trilogy (Remote) - $400,000 / year USD.Division CFO, Trilogy (Remote) - $400,000 / year USD.This range is provided by Crossover. Your actual pay will be based on your skills and experience...Show more
    Last updated: 16 days ago • Promoted
    Senior SAP EWM Functional Lead

    Senior SAP EWM Functional Lead

    Recmatrix Consulting • WorkFromHome, Southland, New Zealand
    Senior SAP EWM Functional Lead.New Zealand (Travel to Auckland as required).Full-Time / Contract / Fixed term.We are looking for an accomplished SAP EWM Functional Lead to join our client’s high-perf...Show more
    Last updated: 3 days ago • Promoted
    Global CS Lead — Remote, Data-Driven Growth

    Global CS Lead — Remote, Data-Driven Growth

    Canonical • WorkFromHome, Southland, New Zealand
    A leading tech firm is seeking a Customer Success - Team Manager to oversee strategic planning and enhance customer engagement. This role requires a Bachelor's degree and experience in customer succ...Show more
    Last updated: 2 days ago • Promoted
    Kaiako - team leader

    Kaiako - team leader

    Te Aho o Te Kura Pounamu • WorkFromHome, Southland, New Zealand
    Full time, Fixed term, Start Date : 29 / 01 / 2026, End Date : 11 / 12 / 2026 (Temporary appointment for position for which there is no on-going need from the end of this year. Certificated teacher, Secondary...Show more
    Last updated: 16 days ago • Promoted
    Business Services Team Manager

    Business Services Team Manager

    Canonical • WorkFromHome, Southland, New Zealand
    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as ...Show more
    Last updated: 30+ days ago • Promoted
    EverWell - Group Product Manager (Remote, NZ)

    EverWell - Group Product Manager (Remote, NZ)

    EverCommerce • WorkFromHome, Southland, New Zealand
    EverCommerce (Nasdaq : EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate g...Show more
    Last updated: 30+ days ago • Promoted
    Principal Digital Transformation Lead (Remote)

    Principal Digital Transformation Lead (Remote)

    ClearPoint Ltd • WorkFromHome, Southland, New Zealand
    A leading technology consulting firm in Auckland seeks a Principal Consultant to drive impactful digital solutions across New Zealand and Australia. The role requires thought leadership and collabor...Show more
    Last updated: 2 days ago • Promoted
    Implementation Lead

    Implementation Lead

    SmarterDx • WorkFromHome, Southland, New Zealand
    We’re looking for an Implementation Lead who knows revenue cycle management inside and out - and is eager to take hands-on ownership throughout the implementation, including some technical componen...Show more
    Last updated: 30+ days ago • Promoted
    BDR Team Builder & Playbook Leader

    BDR Team Builder & Playbook Leader

    Federato • WorkFromHome, Southland, New Zealand
    An innovative insurance technology company in New Zealand is seeking a Builder to lead their sales development team.This role entails recruiting and rebuilding the team into an elite, high-performa...Show more
    Last updated: 2 days ago • Promoted
    Enterprise Open Source Sales Leader

    Enterprise Open Source Sales Leader

    Canonical • WorkFromHome, Southland, New Zealand
    A leading open-source software firm is seeking a sales professional to expand their customer base in New Zealand.The candidate will represent the company's solutions, develop new pipelines, and man...Show more
    Last updated: 2 days ago • Promoted
    Senior Technical Support Lead — Remote-Ready Industrial IoT

    Senior Technical Support Lead — Remote-Ready Industrial IoT

    Baker Hughes • WorkFromHome, Southland, New Zealand
    A global energy technology company is seeking a Lead Cordant Technical Support Engineer.The successful candidate will provide strong customer issue resolution and develop technical support strategi...Show more
    Last updated: 6 days ago • Promoted
    Senior QA Engineer - Remote Payments & Microservices

    Senior QA Engineer - Remote Payments & Microservices

    Xplor Education • WorkFromHome, Southland, New Zealand
    A technology company in Auckland is seeking a Senior QA Engineer to enhance their payments platform.You will lead quality assurance efforts, design comprehensive test strategies, and build automate...Show more
    Last updated: 3 days ago • Promoted