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Whānau Support Coordinator
Whānau Support CoordinatorMonte Cecilia Housing Trust • Māngere-Ōtāhuhu, Auckland, New Zealand
Whānau Support Coordinator

Whānau Support Coordinator

Monte Cecilia Housing Trust • Māngere-Ōtāhuhu, Auckland, New Zealand
5 hours ago
Job description

Nāu te rourou, nāku te rourou ka ora ai te iwi – with your basket and my basket the people will thrive.

We believe that every person in New Zealand deserves a place to call home! We empower families to live well.… Help us build a future where every Whānau has a place to stand. Here at Monte Cecilia Housing Trust, we provide Transitional and Community / Social Housing; and have offices in Māngere, Onehunga, and Manurewa.

Responsibilities

  • Conduct comprehensive assessments of housing, health, social, and financial needs
  • Develop family-led support plans and realistic goals
  • Coordinate services and referrals (health, budgeting, parenting, etc.)
  • Advocate with and for Whānau with external agencies and systems
  • Track progress, manage risk, and ensure safety
  • Prepare households for tenancy sustainment and exit planning
  • Maintain accurate records in line with compliance requirements

Qualifications

  • Minimum of 3 years experience in social work, community development, occupational therapy, or similar
  • Be Culturally Responsive : Have experience building rapport across cultures, with proven experience supporting Māori, Pacific, and migrant communities.
  • Have a Good Understanding of Housing : Good understanding of how Ministry of Social Development and Kāinga Ora operate; and understand the realities of housing support in NZ.
  • Be Outcome-Oriented : Have solid experience achieving practical progress with the Whānau you support.
  • Have Risk Assessment Skills : Strong expertise assessing for and manage risk, including completing relevant documentation; and escalating appropriately.
  • Be Skilled in De-escalation : Able to stay calm and respond constructively when tenants are distressed, angry, or overwhelmed; understanding that your personal safety is paramount.
  • Be Administration Competent : Competent using relevant software and databases for managing tenancy (or similar) information and communication.
  • Be Empathetic and Resilient : Have heart, while understanding the demands of the mahi; and be able to maintain strong professional boundaries throughout.
  • Have the Right to work : You need to have a legal right to work in New Zealand (e.g., New Zealand citizen, resident, valid work visa).
  • Desirable

  • A qualification in social services, housing, occupational therapy, knowledge of Te reo Māori or Pacific languages would be an added bonus.
  • Benefits

  • The opportunity to make a measurable difference on a daily basis.
  • A competitive remuneration package.
  • Regular opportunities for training and development.
  • Extra days off – Health & Wellbeing leave, Birthday Day leave.
  • Subsidised group health insurance scheme, annual flu vaccination; & EAP.
  • Access to pool vehicles to conduct your tenant visits.
  • An annual shutdown each year so that you can have a proper break.
  • What are you waiting for!

    To submit your application, click on the “apply for this job” button. Please include a Cover Letter that explains why you are interested in this role, how you meet the above criteria set out in this advert.

    We are currently experiencing high volumes of applications. We will be reviewing and progressing applications as they are submitted. Applications will remain open until we have filled this vacancy.

    Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

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    Support Coordinator • Māngere-Ōtāhuhu, Auckland, New Zealand

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