North Island Operations Manager

Lead.

Inspire.

Transform.

Aramex Needs You as North Island (Operations) Manager!

Are you a high-impact leader ready to take charge of New Zealand's North Island franchise network?

Aramex is looking for a dynamic North Island Manager to drive operational excellence, coach top talent, and deliver exceptional results across both Company Owned and Independently Owned Regional Franchises.

Reporting directly into the COO - NZ, this role has the tail wind behind it to enable you to shape the future of our North Island operations by driving excellence and fostering high performing teams.

If you thrive on challenge, leadership, and measurable impact, this is the role for you.

Join us, and you'll be at the forefront of transforming the courier experience—one delivery at a time!

• LOCATION FLEXIBLE : AUCKLAND, WELLINGTON OR CHRISTCHURCH

Key Responsibilities

Strategic Leadership & Business Performance

Support the COO – NZ in achieving Aramex New Zealand's strategic plan and key financial objectives.

Lead Company Owned Regional Franchises, ensuring managers are supported and accountable to business improvement plans and financial targets.

Support Independently Owned Regional Franchises by providing tools, guidance, and resources to meet network standards.

Drive strong network performance and operational efficiencies through compliance, operational excellence, and effective use of data and systems.

Provide onboarding programs and ongoing support for new Regional Franchises.

Support recruitment, engagement, training, and communications across the franchise network.

Ensure all franchise operations comply with deeded responsibilities and relevant legislation.

Quality, Compliance & Safety

Maintain high-quality standards and compliance across Regional Franchises to protect and strengthen the Aramex brand.

Promote and lead the implementation of the Aramex Oceania Health & Safety program, fostering a safety-focused culture.

Drive a high-performance culture focused on employee engagement, succession planning, and retention.

Mentor, coach, and develop Company Owned Regional Franchise managers and key talent.

Lead by example, consistently demonstrating Aramex leadership behaviours and acting as a role model.

About the Company

Many well-known businesses across New Zealand trust Aramex to deliver.

We handle the freight needs of many of the world's largest e-commerce businesses as well as thousands of local companies.

Headquartered in Dubai with thriving operations in New Zealand, Aramex is a global leader in logistics and transportation solutions.

There are currently 17 Regional Franchises and 300+ Courier Franchisees in NZ.

Delivering across town and around the world, opportunities abound for motivated individuals to join the team.

Aramex is an equal opportunity employer.

We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people.

What We're Looking For :

Proven Operational Leader : 5+ years in a senior operational role, with a strong track record of driving growth and managing regional operations successfully.

Express Services Expertise : Deep understanding of the operational and commercial dynamics of express or logistics services.

Franchise Management Experience : Hands-on experience managing and supporting a franchised network.

Inspirational Leadership : Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and guide cross-functional teams.

Financial Acumen : Strong experience in budgeting, P&L management, and revenue forecasting to drive sustainable business results.

Operational Excellence : Skilled at optimizing operational capacity to deliver efficient, high-quality service.

Aramex New Zealand believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist.

We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals.

If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.

If you have what it takes, please apply via the online portal & we will be in touch soon.

We move quickly & may fill the role prior to the application close date, so we suggest you get in touch today!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

Have you worked in a role where you were responsible for budget management & forecasting?

How many years' experience do you have as an operations manager?

Which of the following statements best describes your right to work in New Zealand?

Do you have experience working with logistics, freight & delivery services?

How many years of people management experience do you have?

What's your expected annual base salary?

Have you worked in a role which requires a sound understanding of OH&S / WHS?

Do you have a current New Zealand driver's licence?

What can I earn as an Operations Manager

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