Head of Operations

Physiotherapy New Zealand (PNZ) is the national membership body representing physiotherapists across the motu. We exist to support and empower our members so they can deliver better health outcomes for the people of Aotearoa. With more than 4000 members and 200 volunteers leading and contributing to committees, branches, and Special Interest Groups, PNZ is a vibrant, member‑led organisation committed to advancing the profession.

We are now seeking a Head of Operations to help lead PNZ through its next phase of modernisation, sustainability, and growth.

About the role

The Head of Operations provides hands‑on operational oversight across PNZ’s corporate functions. You’ll be responsible for diversifying revenue, strengthening financial sustainability, and ensuring our systems, processes, and digital platforms enable PNZ to operate as a modern, member‑focused organisation.

A key priority will be driving innovation introducing smarter digital tools, simplifying processes, and improving the experience for members, volunteers, and partners. You’ll lead a newly formed team of five including HR, policy, risk, IT, governance support and office operations, while also taking a central role in major events such as the PNZ Conference, Business Symposium and AGM.

This role also contributes to PNZ’s commitment to Te Tiriti o Waitangi and our partnership with Tae Ora Tinana.

What you’ll lead

• Revenue diversification initiatives and new income streams.
• Strategic partnerships that support financial sustainability and member benefit.
• Modernisation of IT systems and digital platforms to lift productivity and member experience.
• Governance support, compliance, policy development and organisational risk.
• Planning and delivery of major PNZ conferences, symposia and committee work.
• Strategic projects and workforce initiatives that strengthen the physiotherapy sector.

About You

You will be an experienced senior leader with strong operational, strategic and technology capability. You’ll bring :

This is an exciting opportunity to help shape the future of a profession that makes a real difference to health outcomes across Aotearoa. You’ll join a small, passionate team where your leadership has visible impact, and where innovation, improvement and member value are at the heart of everything we do.

This search is being managed by Rothley Partners on behalf of Physiotherapy New Zealand.

Please apply through Seek with an up-to-date CV and covering letter; or for more information please email

Alternatively for a conversation in confidence, please contact Kirsty Brown on .

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