Director, IS PMO

GENERAL SUMMARY

The Director, Information Services Project Management Office (IS PMO) leads a team of Project Management resources accountable for the on-time, in‑budget delivery of business‑critical projects as defined in the overall organizational strategic plan. The position establishes and leads the PMO function to deliver measurable business outcomes, aligning people, processes, and technology to drive strategic execution across CHKD. This role oversees enterprise‑wide project delivery, mitigates execution risk, provides thought leadership and reporting to executive leadership, and leads a team to manage resources, enhance processes, and ensure successful integration of strategic initiatives. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Builds and sustains a cohesive, high‑performing team of project managers that partner with stakeholders from initial conception and strategic planning sessions through successful execution and continuous improvement.
• Coaches stakeholders to provide a deep understanding of IS PMO‑defined governance, processes, tools, methodologies, and resources where structure is needed.
• Defines, communicates, and executes the organization’s vision and strategies for effective project management.
• Builds strong relationships with all stakeholders and fosters cooperation, coordination, and communication between the organization and globally dispersed leaders.
• Provides oversight and guidance to the IS PMO team for the effective and timely execution of projects and facilitates governance for the project portfolio and each individual project, including project contributors who do not directly report to the IS PMO Director.
• Effectively tracks, reports, addresses, and escalates portfolio and project issues and risks with the proper stakeholder engagement.
• Serves as a change agent, supporting both the identification and application of new project management concepts and driving the spread of best practices organization‑wide while resolving issues and breaking down barriers along the way.
• Optimizes and improves IS PMO performance and effectiveness through innovative approaches and continuous process improvement. This includes developing a common language for project managers, functional leaders, and other stakeholders to enable smooth communication and ensure expectations are fully understood.
• Optimizes capacity and utilization resource planning to execute strategic growth with staff resources, including external staff (consultants, contractors, and vendors) and internal staff that do not directly report to the IS PMO Director.
• Drives innovation by using contemporary analytics and other qualitative problem‑solving strategies to analyze opportunities, develop solutions, implement changes, and track results.
• Manages and oversees department and enterprise project budgets, adhering to budget while ensuring quality, achieving intended outcomes, and mitigating risks.
• Evaluates the IS PMO for continual improvement in the efficiency and effectiveness of the group, as well as ensuring team members have access to professional and personal growth within the organization.
• Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity.
• Oversees the recruitment, hiring, team / department orientation, performance appraisals and disciplinary actions including up to termination processes for a team or department.
• Performs all other duties as assigned.

LICENSES AND / OR CERTIFICATIONS

None

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor’s degree in Computer Science or related field or an equivalent combination of education and experience necessary.

Strong analytical, problem solving, interpersonal and presentation skills required.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like with exception of visits to the computer room.

PHYSICAL REQUIREMENTS

Click here to view physical requirements.

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