IT Operations Technician

IT Operations Technician

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As the IT Operations Technician, you'll be the go‑to person for on‑site IT support, ensuring our teams at HelloFresh NZ and BeCool NZ can work efficiently and securely. You'll play a vital role in keeping our systems stable, our hardware running smoothly, and our users happy across New Zealand, while also providing general support for the wider APAC region.

This role is based in Auckland with onsite responsibilities at both the Corporate Office (Penrose) and the Distribution Centre (Mount Wellington), requiring own transportation between the two.

You will

• Provide timely and effective onsite and remote support : Resolving issues quickly and efficiently, minimising downtime and disruptions. Proactive approach to preventative maintenance.
• Manage IT Hardware assets and inventory : Keeping track of hardware assets, ensuring proper tracking, replacement, licensing, maintenance, and planning for future needs.
• Manage User Accounts : Ensuring efficient and timely onboarding and off‑boarding of user accounts. Proactively managing user access and licensing.
• Support Events : Providing IT support for events, ensuring reliable IT equipment.
• Manage Knowledge : Creating and maintaining knowledge documentation related to software, services and processes.
• Collaborate with other teams : Effective communication and collaboration with other teams to ensure IT support is aligned with changing policies and processes.
• Minimise total spend : Maintaining a fiscally responsible approach in all activities.
• Manage IT Security : Align with the IT Security Tribe to implement, educate and enforce IT security policies. Endpoint protection, VPN, Passwords, and Mobile Device Management, User management, File and folder permissions.
• Support Network Infrastructure : Under the guidance of the IT Infrastructure team, assist with maintaining and troubleshooting network infrastructure.

You have / are

What You’ll Get In Return

Start Date

Immediately available - Can wait a notice period.

Duration

Permanent full time role. You must have the right to work full‑time in New Zealand.

Location

Penrose and Mount Wellington, Auckland.

Salary

Competitive salary & employee benefits.

Seniority level

Entry level.

Employment type

Full‑time.

Job function

Information Technology.

Industries

Consumer Services.

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