Senior Business Analyst - Disputes Transformation

Senior Business Analyst - Disputes Transformation

Join Our Team as a Senior Business Analyst!

Are you passionate about driving exceptional customer outcomes and providing world‑class business analysis services in complex environments? If so, we have the perfect opportunity for you!

At ASB, our customers are at the heart of everything we do. Recognized as one of New Zealand's leading organizations, we boast a highly engaged and talented workforce dedicated to accelerating progress for all New Zealanders.

Our Transformation and Delivery Practice team works across all areas of delivery, including Business Analysis, Change Management and Execution. These chapters support initiatives across ASB, helping us work in new ways and develop outstanding customer experiences through change and transformation

Why You'll Love Working with Us :

• Exciting Project Opportunity : Join us on an exciting journey to reshape how ASB handles customer disputes. You'll be at the forefront of a strategic initiative to streamline the entire disputes resolution lifecycle using Pega's Disputes module
• Career Growth : Enjoy plenty of opportunities for advancement and career development.
• Flexible Working : Work across ASB North Wharf, C-Drive (Albany), and from home!

As a Senior Business Analyst, you'll play a crucial role in enabling great customer outcomes by providing top-class business analysis services with the following key responsibilities :

requirements definition,

You are a passionate, positive, and experienced professional with a demonstrated ability to think critically and enable great customer outcomes. Skilled at managing diverse stakeholders using all forms of communication, you are known for your united, fun, collaborative, and empowering approach to complex work.

He aha tā mātou | What can we offer?

Get the work-life equation right. We know life is full of priorities, from football practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day. Whether you're into scrapbooking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included, and part of our shared purpose of helping Kiwi get one step ahead.

The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.

Me pēhea te tono | How to apply?

If this role sounds like it might be the one for you, click "apply" - we'd love to hear from you! Successful candidates will be required to undertake several pre-employment checks, including Police Check, Credit Check, AML Compliance, and Verification of your qualifications.

To serve a diverse community, we need a diverse organisation. We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.

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