Customer Service Officer

Hutt City Council – Lower Hutt, North Island

• Full training provided and outstanding benefits

About Us

Every day, we provide services, facilities and programmes for our residents and the many people who visit or work here.In everything we do, we're led by our values of manaakitanga (showing care), Kotahitanga (being connected) and Rangatiratanga (having courage) and our partnership with Mana Whenua. Every day our work enables our neighbourhoods to be more connected, healthy and resilient.

About the role

Te Ngaengae Pool + Fitness are seeking 1 x full-time permanent frontline star to join our reception team to create a welcoming environment for our customers. You'll be greeting them and admitting them to the pool as well as assisting with general pool information making their visit to our facility a great one.

You also have the opportunity to assist the wider team with bookings, promotional material, while offering the best service to our large range of customers. You'll work alongside the wider Pool + Fitness team including Lifeguards and Learn to Swim Instructors located poolside.

In order to fulfil the duties and responsibilities of the position, you may be required to work additional hours from time to time and may be rostered to work at other locations when required; however, your primary location of work will be Te Ngaengae Pool + Fitness.

All shifts are worked on a rostered basis which includes weekend shifts. At this stage, the available shifts will be between the hours of 8.30am-5.30pm Tuesday – Friday and 9.15am-6.15pm on Saturday’s.

About You

You'll bring previous experience working in a frontline, customer service position with a desire to provide exceptional service. You will also have cash handling experience, an eye for detail and be excellent at managing your time.

This is a great role for someone who has a strong admin skillset, thrives on customer interaction and enjoys variety in their workday!

We recognise rewarding you is not only about your pay, so we've outlined some of the great benefits that may be available to you as an employee of Hutt City Council. Read more about them here : careers.huttcity.govt.nz / your-total-rewards

Applications close Tuesday 9 December 2025 at 11.55pm.

Please note we may review applications before the closing date and encourage you to apply as soon as possible. We reserve the right to withdraw the job advertisement at any time.

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