Technical Customer Success Specialist (New Zealand)

Technical Customer Success Specialist (New Zealand)

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com.

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills : stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

We are looking for a self‑starter with experience troubleshooting web and mobile technologies. You will become a Bitwarden product expert and handle common questions about using our products, troubleshoot technical issues, and ensure customer satisfaction.

The Bitwarden team is all‑remote and you will be working remotely via a contract structure and will ideally be located anywhere in New Zealand.

What you’ll be doing :

• Functioning as a Subject Matter Expert (SME) for Bitwarden and our suite of services
• Expanding skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and / or customers
• Working with customers to solve issues and / or look ahead to identify solutions to situations they may face in the future
• Providing superb customer support
• Assisting with billing and account management
• Collaborating with Sales, Marketing, Development, and Product associates
• Sharing and / or alternating weekend shifts with other Customer Success team members

Skills you’ll need :

Familiarity with several of the following areas / technologies is preferred :

What to expect in the interview process

Successful candidates will be asked for references and to authorize and complete a background check. We do not discriminate based on having a criminal record and we encourage candidates to be open with us about anything that may come up on the report so we can discuss in advance and determine impact on the role and company.

A few reasons to work with us

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Construction, Software Development, and IT Services and IT Consulting

Location

Auckland, Auckland, New Zealand

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