Senior Digital Producer & Designer

About Scratch

A clever & capable website & digital agency with diverse clientele - ranging from startups & family businesses through to big name brands and not-for-profits.

The role

This is an existing role within the agency that has become vacant due to an internal promotion & strong growth over the past 12 months.

You will be a primary point of contact for our clients.

A big part of this role is execution of email campaigns, using platforms such as Campaign Monitor & Mailchimp. You’ll need to have the ability to work with a skinny brief to conceptualise & plan a campaign or newsletter, design the graphics, write content, prepare a database and manage the send. You’ll also be responsible for reporting back on campaign performance & driving constant improvement.

Another big part of this role will be helping to manage our clients websites - building new pages, writing & updating website content, designing banners & graphics and providing technical support and advice.

Outside of these 2 key functions, there will be the opportunity to assist with a range of other website & design projects.

This role operates with a high degree of autonomy and is key to our clients success.

You must have the following skills & experience

• 5+ years hands-on experience designing email campaigns & managing websites
• Wordpress - good working knowledge of Wordpress and other website CMS & eCommerce platforms
• Code - comfortable working with html / css and have experience building custom email templates. Also understanding of website code in general and be comfortable editing html / css / js / php (not creating from Scratch)
• Copy-writing - comfortable writing engaging, unique copy for any medium
• Technically capable - lightning fast on the keyboard and able to find your way around common agency tools & software e.g. Google Analytics & Tag Manager, Google Sheets, FTP clients, ChatGPT etc
• Ideally, some exposure to Google Ads, Facebook ads, SEO and tools such as Zapier, CRM systems etc

About you

You’ll be a design thinker - always considered in your approach and readily able to explain why you have done something in a certain way.

Fastidious attention to detail is a must. You’ll understand the importance of getting the details right to ensure project success, and that with email campaigns there is no ⌘Z!

You’ll be hyper organised & able to juggle effectively. Inbox zero is normal for you.

A strong, confident communicator - not afraid to pick up the phone when needed, and easily able to craft knowledgeable email responses to client enquiries, with minimal technical jargon, in a friendly yet professional manner.

Ability to build strong working relationships with people from all walks of life.

You’ll appreciate being part of a transparent culture where we always aim to exceed client expectations , and strive for constant improvement.

Modern offices in central location

Flexible working - WFH up to 2 days per week

Lunch shouts

Office snacks, drinks & barista coffee

Fortnightly massages, if you're keen

A day off for your birthday

Mobile phone plan with supplied or BYO device

Macbook full use

Dog friendly office

So, are you a match for Scratch?

To find out more please send your application via Seek including a cover letter.

As this is a design focussed role, your application must be a piece of design that provides a concise overview of your relevant experience, showcases your personal brand and includes examples of previous work.

Any application not meeting this criteria - or supplied in .docx format