Talent.com
Team Leader - Collections
Team Leader - CollectionsCredit Corp Group • WorkFromHome, Auckland, New Zealand
Team Leader - Collections

Team Leader - Collections

Credit Corp Group • WorkFromHome, Auckland, New Zealand
15 hours ago
Job description

Credit Corp Group – Auckland, North Island

Job no :

Work type : Full-time

Location : Auckland

Categories : Collections, Customer Service & Call Centre

  • Auckland CBD location, a short walk from Britomart Station and local shops and eateries
  • Work-life balance and no weekends
  • Dynamic and supportive team environment

Baycorp is New Zealand’s largest provider of credit and receivables management services and a part of Credit Corp Group. With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.

About your new role :

This role is a key leadership role within our Auckland business managing a team of Customer Relationship Managers (CRMs).

  • Leading and performance management of team members ensuring activity levels and service quality is achieved.
  • Coaching of team members in their use of business tools including workflow, skip tracing and profiling tools.
  • Drive a team culture focused on knowledge sharing and teamwork achieving team targets and personal targets.
  • Provide technical expertise and support to all team members in all areas of collections and call escalation assistance.
  • Continued process improvement and innovation in recovery methods
  • Fostering client relationships with some of New Zealand’s largest institutions and government areas.
  • What we can offer you!

  • Flexible hybrid work opportunities considered in as early as 3 months (3 days office, 2 days WFH)
  • Continued support and coaching leading to growth opportunities
  • Perks and discounts through our employee benefits platform
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
  • Purchase additional annual leave
  • Regular team engagement events
  • ‘Dress For Your Day’ from smart casual to business attire
  • Who you are :

  • A demonstrable track record of leading, mentoring and developing teams
  • Previous team leadership experience from within a collection’s environment would be highly desirable
  • Proven knowledge of debt recovery methods, tools and approaches
  • A vibrant approach to managing team performance and engaging with individuals to achieve consistently positive outcomes
  • A well-developed communication style is essential, as is the ability to build rapport, to make tough decisions and solve critical issues in a timely manner
  • A high level of resilience and assertiveness whilst maintaining excellent customer service is key
  • Working in a flat management structure you will get the opportunity to work with senior stakeholders and make an impact with the work you will be doing.

    If you’re looking for an opportunity to work for a financial service organisation which offers growth and development and has a great culture, then this is the role for you.

  • Comprehensive understanding of debt collections compliance and guidelines
  • Our Contact Centre operating hours are Monday to Friday 8 : 00am – 7 : 00pm with rosters planned within these times
  • The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp Group, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.

    #J-18808-Ljbffr

    Create a job alert for this search

    Team Leader • WorkFromHome, Auckland, New Zealand

    Related jobs
    Senior Quantity Surveyor

    Senior Quantity Surveyor

    Stellar Recruitment • Auckland, NZ
    Join a well-established civil contractor delivering major infrastructure across Northland.You'll take commercial control of multiple projects valued at $5M+, ensuring financial performance, contrac...Show more
    Last updated: 25 days ago
    Replenishment Operations Specialist

    Replenishment Operations Specialist

    Woolworths Supermarkets • Auckland Central, Auckland, NZ
    Manage and maintain process flow for an assigned workstream.Collaborate closely with your Team Leader and 'swarm' to ensure efficiency. Ensure uninterrupted process completion and strict adherence t...Show more
    Last updated: 17 days ago
    Team Leader - Collections

    Team Leader - Collections

    Credit Corp • Auckland Central, Auckland, NZ
    Auckland CBD location, a short walk from Britomart Station and local shops and eateries.Work-life balance and no weekends. Dynamic and supportive team environment.New Zealand’s largest provider of c...Show more
    Last updated: 6 days ago
    Debt Collection - Part-Time

    Debt Collection - Part-Time

    Hudson • Onehunga, Auckland, NZ
    We are seeking a confident and professional individual with debt collection experience Onehunga Location Part time role - 2 days per week. We are seeking a confident and professional individual with...Show more
    Last updated: 15 days ago
    Logistics Team Leader

    Logistics Team Leader

    Sanitarium • Royal Oak, Auckland, NZ
    Sanitarium is a progressive and dynamic business that is New Zealand owned and produces New Zealand’s leading breakfast products – Up & Go, So Good, Alternative Dairy Co range and New Zealand’s...Show more
    Last updated: 6 days ago
    Team Leader - Sales

    Team Leader - Sales

    Wilson Group • Auckland, NZ
    We’re now looking for an experienced and motivated .This role is all about driving growth, strengthening client relationships, and maximising revenue across the region. You’ll lead a talented team o...Show more
    Last updated: 1 day ago
    Customer Service Team Member

    Customer Service Team Member

    Bunnings • Silverdale, Auckland, NZ
    Join us and experience Bunnings from the other side of the counter!.Team discount at Bunnings and other Wesfarmers brands including Kmart. Access to over 100+ exclusive team member benefits across h...Show more
    Last updated: 30+ days ago
    eCommerce Operations Zone Lead

    eCommerce Operations Zone Lead

    Woolworths Supermarkets • Auckland, NZ
    Hybrid working, office based at Favona and Ponsonby, with extensive time in stores.Lead the eCommerce Zone Specialists to drive online operational excellence . Key role in enhancing the overall team...Show more
    Last updated: 30+ days ago
    Operations Team Leader

    Operations Team Leader

    Wilson Group • Auckland, NZ
    Operations Team Leader - Auckland .Lead Operations Excellence at Wilson Group!.We are seeking an experienced Operations Team Leader to oversee the strategic operations of our car park sites in Auck...Show more
    Last updated: 28 days ago
    Cluster Manager - New Zealand

    Cluster Manager - New Zealand

    Dusk • Westgate, Auckland, NZ
    At dusk, we're all about igniting the spark of joy through our beautiful candles, home décor, inviting stores and knowledgeable team. With almost 150 stores across Australia and NZ and more on the h...Show more
    Last updated: 6 days ago