Executive Assistant / Senior Executive Assistant, Specialised Support Services (Operating Theatre)

Executive Assistant / Senior Executive Assistant, Specialised Support Services (Operating Theatre)

Overview

The job-holder is responsible to provide operational and administrative support to Senior Nursing Officers / Nursing Officers and Ops & Admin Manager in Operating Theatre.

Job Responsibilities

• Manage daily OT scheduling and finalise OT listing for timely dissemination to SSS Ops & Admin staff and OT Nurse Managers.
• Ensure effective coordination with Clinics, Doctors and Anaesthetists regarding daily OT scheduling.
• Ensure all cases are accurately scheduled in the OT.
• Ensure optimal utilisation of OT resources.
• Ensure daily OT listing is finalised in a timely manner.
• Contact patients to remind them of surgery reporting time, reporting location and fasting instructions.
• Ensure elective pre‑operative phone call is conducted for all patients prior to D-3 and D-1 day of surgery.
• Ensure reporting time, reporting location and fasting instructions are communicated accurately and clearly to patients.
• Ensure professional phone etiquette is maintained in all patient interactions.
• Ensure accuracy and completeness of call logs.
• Answer incoming queries from patients regarding details pertaining to their surgeries.
• Ensure patients enquiries are addressed promptly.
• Manage and coordinate Emergency OT (EOT) cases.
• Ensure effective coordination with Doctors, Anaesthetists, OT Nurses and Radiographers regarding emergency cases.
• Ensure accurate and proper documentation of events.
• Ensure adherence to prioritisation protocols.
• Ensure flexibility in handling dynamic situations.
• Assist with resolution of customer feedback, ensuring email requests are cleared daily, collating statistics or reports required, guiding and coaching junior staff.
• Perform any other duties as assigned by the RO and / or the person(s) incharge.

Requirements

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