Hotel Duty Manager - Assistant Manager

Hotel Duty Manager - Assistant Manager – Accor

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

We are seeking a Duty Manager - Assistant Manager to oversee daily hotel operations, ensuring seamless service delivery across all departments while maintaining the highest standards of guest satisfaction, safety, and efficiency.

Job Description

Reporting to the Front Office Manager, the Duty Manager acts as the Manager on Duty and is responsible for coordinating hotel operations in the absence of senior management. The role requires operational oversight of Front Office, Food & Beverage, Housekeeping, Maintenance, and Security, ensuring smooth communication between departments and consistent adherence to brand and legal standards.

• Manage and supervise front-of-house operations including guest arrivals, departures, and lobby services.
• Oversee and coordinate the day-to-day functions of Front Office, Housekeeping, and Food & Beverage teams to ensure operational efficiency and exceptional guest experiences.
• Respond promptly to guest enquiries and complaints, ensuring service recovery and satisfaction.
• Monitor room allocations, reservations accuracy, and revenue optimisation in coordination with the Reservations and Revenue teams.
• Support the Night Audit process and maintain accurate financial reporting.
• Ensure hotel policies, procedures, and service standards are upheld in accordance with brand and legislative requirements.

Qualifications

Benefits

Place of employment : Novotel Queenstown Lakeside, 6 Earl St, Queenstown.

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

CV & Cover letter please.

Seniority Level

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