Food and Beverage Attendant

Job Title : Food and Beverage Attendants

Position Overview

The Food & Beverage Attendant plays a crucial role in ensuring our guests receive top-notch service and have a memorable experience. You will be responsible for taking orders, serving food and beverages, and maintaining a welcoming atmosphere whether it is at the bar, in the restaurant, room service, conferencing and / or events.

Key Accountabilities

• Greet and Seat Guests : Warmly welcome guests, assist with seating arrangements, and provide them with menus.
• Take Orders : Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.
• Serve Food and Beverages : Deliver food and drinks promptly and ensure they are presented according to standard.
• Check on Guests : Regularly check in with diners to ensure they have everything they need and address any concerns.
• Maintain Cleanliness : Keep the area clean and well-organised, including clearing tables, resetting, and restocking.
• Collaborate with Kitchen Team : Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.
• Handle Payments : Present bills to guests, process payments accurately.
• Upsell and Promote : Suggest additional menu items, specials, or beverages to enhance the guests’ experience.
• Handle Guest Requests : Address special requests and accommodate guests' needs to the best of your ability.
• Safety and Hygiene : Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.
• Flexibility in work schedule, including evenings, weekends, and holidays.

Key Performance Indicators

Skills & Experience

These are the desired skills and experience for this role :

Behavioural Capabilities

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