Architecture & Design Community Engagement Lead

Customer & Community Engagement Lead

About Archipro

ArchiPro is a design-led, two-sided marketplace transforming the architecture, design, and building industry. We connect homeowners, architects, designers, builders, and suppliers through world-class content, powerful digital tools, and a highly engaged professional community across NZ, AU and (soon) the US.

As ArchiPro scales globally, our future growth depends on how effectively we help clients adopt our platform, stay engaged, and realise long-term value. This role sits at the heart of that mission.

About The Role

The Community & Customer Engagement Lead drives adoption, education, retention and community connection across our customer base of Product Manufacturers, Suppliers, and Professionals in the architecture, design, and construction industry. You’ll help customers understand the platform, adopt key features, stay engaged over time, feel part of the ArchiPro ecosystem, and ultimately succeed on the platform. This isn’t a passive, behind-the-scenes role. It is an active, hands‑on, high‑velocity position where you’ll shape how our customers learn, engage, and grow with us. This role is central to improving client outcomes, strengthening renewal readiness, and building a thriving A&D community that powers the ArchiPro flywheel. ArchiPro moves fast. Priorities shift. Everyone has a point of view. You’ll need to be confident, open, collaborative, and able to bring people with you in a dynamic environment.

What This Role Does :

Lifecycle & Engagement

• Designs and runs always‑on nurture programs that guide customers from “I’ve just joined” to “I can’t imagine working without this.”
• Delivers B2B engagement communications across email and platform touchpoints that keep customers informed, active and connected.
• Organises meaningful community moments for our partners.
• Acts as the steady voice of customer value, making sure clients understand exactly how to get the most from ArchiPro at every stage.

Product Communication & Education

B2B Content & Owned Channels

A&D & Industry Community Engagement

Kpis (Business Impact)

Skills & Experience Required

About You - Traits We’re Looking For

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