Guest Services Agent

Base pay range

NZ$51,000.00 / yr – NZ$52,000.00 / yr

About The Role

We are seeking enthusiastic Guest Services Agents for our 153‑room hotel at Sudima Auckland Airport. The role is part‑time (minimum 20 hours per week) and permanent, with shifts covering 7 : 00 AM–3 : 30 PM, 3 : 00 PM–11 : 30 PM and 11 : 00 PM–7 : 30 AM. The primary objective is to check guests in and out in a timely manner while delivering outstanding customer service. Guest service duties include porter work and assistance in other hotel areas as needed.

Responsibilities

• Ensure a smooth check‑in and check‑out process and overall guest satisfaction.
• Provide a warm and friendly welcome to every guest.
• Follow security and emergency procedures to ensure safety.
• Maintain up‑to‑date knowledge of all room categories and amenities.
• Answer phone calls and coordinate guest requests with relevant departments.
• Identify and acknowledge VIP guests and provide appropriate service.
• Provide accurate local information (amenities, transport, medical facilities).
• Attend ongoing training.
• Carry or store luggage and provide car parking support when required.
• Pickup and drop‑off guests to / from the airport when requested.
• Clean and maintain public areas.
• Prepare food and beverages for room service; clear trays.
• Advise on and arrange reservations and accommodations.
• Receive and resolve guest complaints.

Requirements

Benefits

Who We Are – Ko Wai Mātou

Hind Management builds, operates and manages high‑performing award‑winning hotel, restaurant, bar and spa businesses. Our commitment to social and environmental responsibility and a sustainable business model places the well‑being of our people and planet at the heart of everything we do. We live and breathe manaakitanga; hospitality is our core value. Our brand portfolio is one of the most accessible in New Zealand, and we proudly offer limitless opportunities for personal and professional growth.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion, offering a fully inclusive and accessible hiring process. Let us know how we can support you.

E manawanui ana tātou – We care

Ka mahi tahi tātou – We work together

Ka whai tātou i te tika – We do the right thing

He kura te tangata – We are all valued

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