Assistant / Engineer, Field Operations (Aircon, 5 days)

Assistant / Engineer, Field Operations (Aircon, 5 days)

You will be responsible for troubleshooting the equipment under warranty at customer sites and manage the customers enquiries.

Your Key Responsibilities

• Perform on-site testing to diagnose issues before they become critical, enhancing system reliability.
• Provide effective technical solutions and feedback to customers to address any issues or concerns in a timely and professional manner.
• Address customer inquiries via phone, email or on-site visits, ensuring a positive service experience.
• Provide guidance and technical support to our service partners, ensuring that all parties are aligned in delivering high-quality service.
• Assist the team lead in planning daily manpower schedules and ensure that job sheets, billing, and spare parts procedures are completed accurately and promptly.
• Handle diverse customer inquiries and situations with professionalism and a solution-oriented mindset, ensuring high-quality service across varying scenarios.

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