Head of CX & Insights

About the Company :

Our client is a fast-scaling SaaS business with a privacy-first ethos, delivering powerful analytics solutions to customers worldwide. Operating across key markets in Europe, North America, and beyond, they champion ethical digital experiences.

About the Role :

This senior leadership role owns the company’s global CX vision, driving customer journeys from trial to renewal with insight-led strategy and measurable impact. The focus is on turning behavioural and predictive data into actionable improvements across customer engagement, satisfaction, and lifetime value.

Skills & Experience :

• 10+ years in CX, Customer Success, or Insights leadership (B2B SaaS)
• Strong expertise in analytics, churn modelling, and CX technologies
• Track record designing scalable, localised journeys
• Experienced with Gainsight, HubSpot, Mixpanel or similar platforms
• Deep understanding of ethical, privacy-centric CX frameworks
• Skilled in cross-functional leadership and strategic influence
• Regional CX leadership experience (France, Germany, USA) is a plus

Why Work Here?

Closing Statement :

Ready to shape the future of data-led, ethical CX at global scale? Apply now or contact

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