Case Manager - Income Protection

About Us : Fidelity Life is New Zealand’s largest locally owned and operated life insurer. We’re dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction.

Role Overview : As a Case Manager you will be responsible for the assessment and active management of Income Protection claims. Your role will involve applying our Active Case Management strategy to ensure timely and accurate claim resolutions, while coordinating vocational rehabilitation strategies to achieve sustainable return‑to‑work outcomes. You will uphold our Claims Promise by delivering excellent customer service, maintaining clear and empathetic communication, and managing risks effectively.

Job Description

Key Responsibilities :

• Assess and manage Income Protection claims in alignment with our Claims Promise.
• Apply the Active Case Management strategy, relevant legislation, and company policies.
• Provide high-quality customer service and respond to queries via phone, email, and written correspondence.
• Proactively manage claims, including risk assessment and the implementation of rehabilitation strategies.
• Liaise with internal and external stakeholders, including medical practitioners, financial advisors, and legal representatives.
• Document all communications and decisions, and present cases for review as needed.
• Ensure compliance with all health and safety and risk management policies.

Desired Skills and Experience

What You’ll Bring :

Why Join Us? At Fidelity Life, you’ll have the opportunity to make a real impact while working in a supportive and dynamic environment. We offer competitive salaries, professional development opportunities, and a commitment to fostering a positive work culture.

Apply Now : If you are a proactive, customer‑focused professional with a passion for managing income protection claims, we would love to hear from you. Please apply now and we will be in touch soon.

Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recruitment Agencies : Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.

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