EverWell - Technical Support Specialist (Remote, NZ)

EverCommerce (Nasdaq : EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

About us

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry, and we’ve got big goals and are ready to achieve them.

This is where you come in

As a Technical Support Specialist, you’ll play a key role in executing T2 technical tickets while also empowering our frontline Support Specialists to deliver swift and tailored solutions for technically complex issues faced by our customers.

What you'll do

• Investigate and troubleshoot complex customer issues using your product knowledge and technical expertise, delivering tailored solutions via email and phone.
• Act as a go-to escalation point for technically challenging queries, coaching peers to improve troubleshooting and documentation quality.
• Partner with Product, Sales, Success, and Community teams to share customer insights, trends, and feedback.
• Lead and contribute to global training initiatives that lift the technical capability of the wider support team.
• Collaborate with Technical Engineering on high-level (L3) tickets to deepen your understanding of how our product works behind the scenes.
• Support team operations during peak times or as needed to maintain excellent service delivery.

What you'll bring

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why join us

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work‑life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high‑spec home office set up.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non‑traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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