Duty Manager (Hotel)

Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.

Our brands, including Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow and Tivoli, span six continents, offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement within a tight-knit team that delivers exceptional guest experiences.

Job Description

We are looking for an experienced, professional and enthusiastic Duty Manager (Hotel) to lead the Front Office team at Oaks Wellington Hotel on a full time basis.

Reporting to the Front Office Manager, you will manage hotel operations during your shift, assist all departments and address escalated issues with an emphasis on adaptability and effective problem-solving.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.

You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities

Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.

Meeting guests and owners when they arrive and ensuring they are settled in their rooms.

Maintaining professional, open and honest communication to assist guests and make accurate bookings.

Training, guiding and supporting the team in providing outstanding guest welcoming and experiences.

Responding to and resolving guest complaints effectively, timely and professionally.

Maintaining accurate guest accounts and assisting with daily reporting.

Effectively managing the team roster to meet budgets.

Overseeing and liaising with Housekeeping and Maintenance departments.

Coordinating Front Office and F&B activities to ensure guest packages are correct.

Purchase ordering and stock receipting.

Managing the service of alcohol in accordance with operational requirements.

Ensuring compliance with health and safety guidelines, leading emergency actions and handling evacuation.

Qualifications

2+ years' experience in a managerial or supervisory role within a hotel environment is preferred.

Exceptional people-management skills, with the ability to lead and motivate a diverse team.

Excellent written and verbal communication skills.

Exceptional customer service skills and an unwavering positive attitude.

A passion for delivering proactive, exceptional customer service.

Availability to work a variety of shifts, including weekends, public holidays and overnight shifts if required.

Additional Information

Career Growth : Learning and development programs to boost your career.

Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.

Global Perks : International accommodation discounts across our hotel brands.

Retail Rewards : Cashback and discounts at 400+ top retailers in AU / NZ.

Experiences : Discounted entertainment and activities.

Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.

Generous Leave : Parental and birthday leave.

Wellness Boost : EAP and tailored wellness support.

Candidate Eligibility

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Employment Details

Location : 89 Courtenay Place, Te Aro, Wellington

• , New Zealand

Hourly rate : $29 NZD per hour (excluding contributions to KiwiSaver).

Wages are processed fortnightly by direct credit.

Annual salary approximate : $60,320 NZD (excluding contributions to KiwiSaver).

Status : Full Time – Permanent

Reporting to : Front Office Manager

Breaks : Employees are entitled to paid rest breaks and unpaid meal breaks as required by law.

EEO Statement

At Minor Hotels, we value our people as the heart of our success and are committed to fostering an inclusive workplace culture.

We are an equal opportunity employer.

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