Customer Data Analyst

Customer Data Analyst – Auckland Transport

Join to apply for the Customer Data Analyst role at Auckland Transport

Te Whiwhinga mahi | The opportunity

Would you like to make a direct and positive impact on the day-to-day commute for Aucklanders?

It's an incredibly exciting time for AT and we have some important work to do to improve the experiences of our people and our customers.

We are seeking a Customer Data Analyst to provide actionable insights to inform the design of better customer experiences.This role works with the Customer Solutions team and the wider organisation to understand business needs, identify detailed data requirements, and generate insights to drive business improvements.

In this role, you'll :

Provide actionable insights to inform the design of better customer experiences

Work with the Customer Solutions team and wider organisation to understand business needs

Identify detailed data requirements and generate insights to drive business improvements

Na tau rourou | What will you bring?

As a seasoned professional, you'll bring experience working in large-scale, performance-driven environments.

You'll also bring :

A curious mind and the ability to turn data into insights and bring opportunities to life

Experience working in a commercial environment delivering insights to help drive better customer outcomes

Excellent communication and interpersonal skills, with a proactive, self-driven approach and a strong sense of ownership.

Great attention to detail, and the ability to tell compelling stories through data visualisation

Experience working with multiple stakeholders in a complex environment

Bachelor's degree in business, statistics, math, computer science, or economics

Experience with data visualisation tools such as PowerBI and Tableau

Experience with programming and data manipulation tools such as SQL, Python, R, Power Query, Alteryx and SAS

A drive to master new technologies and data analysis techniques

Ko matou tenei | Our Organisation

At Auckland Transport, people are at the heart of everything we do.

We're proud to foster a workplace where inclusion isn't just encouraged—it's embedded in our culture.

We celebrate diversity in all its forms and are committed to creating an environment where everyone feels safe, respected, valued, and supported.

Our values guide how we work and connect : Manaakitanga – we care deeply for our communities; Tiakitanga – we prioritise safety in every journey; Whanaungatanga – we build strong relationships; and Auahatanga – we strive to be better, bolder, together.

We also offer :

Investment in your professional development and training

Opportunity for greater leadership and accountability

Modern CBD (Wynyard Quarter) waterfront-based office

Paid parental and partner leave

Study assistance

Health and Wellbeing benefits

Professional memberships

Access to AT Connect groups like Mana ka Maori, , and more

Tono mai inaianei!

| Apply Now!

Come join us in shaping the future of transport in Auckland – apply today with an updated CV and cover letter.Ka tiaki matou i te hunga katoa ka eke waka i Tamaki Makaurau.We tiaki all those who use transport in Tamaki Makaurau.For further information, contact Steve at

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Government Administration

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