Part-Time After Hours Coordinator

New Zealand Health Group – Auckland, North Island

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

New Zealand Health Group’s values : Kai Whakaute– We act with Care, Respect and Empathy,Kai Huhuatanga– We strive for Excellence and Quality andKai Whanaungatanga– We act in Partnership, are fundamental to everything we do.

Discounted health insurance.

A knowledgeable, highly experienced, fun team.

An international and diverse work atmosphere.

A supportive orientation and training programme.

Flexible work environment - hybrid!

Active and thriving Social Club.

Full paid training provided.

As anAfter Hours Coordinator,you will be confident in answering high volumes of phone-based inquiries from our clients and support workers. Due to the nature of this, you will need to be available to work across the end of year holiday period and public holidays.

We havea part-time positionavailable, based in ourCBD officeinTāmaki Makaurau, Auckland.

Monday 4PM - 10PM

Friday 4PM - 10PM

Sunday 7AM - 330PM

Ideally you will be able to commit to our 2 week training schedule below :

Monday to Friday | 830am - 5 : 30pm

if this is something you are unable to commit to, please do not let this stop you from applying, as we can arrange alternate training.

Uni Students are welcome to apply!

Responsibilities may include but will not be limited to :

Dealing with complaints and incidents.

Filling shifts for external clients, funders and competitors.

Written reports to Management.

Loading of Homecare referrals and extensions.

In-depth handover when finishing / starting shifts.

Experience working in a call centre environment role is preferred.

The ability to thrive under pressure while manage high volume calls and multi-task successfully.

Excellent communication skills and professional phone manner.

Proven customer service skills – a genuine interest for helping others.

Resilience to push through.

Ability to commit to 2 weeks full time paid training preferred but not essential as we appreciate this is a part-time position.

For any questions about the role, please email

• @nzhealthgroup.com. Due to the number of applications we receive, only online applications made via Seek are considered. Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Citizen / Resident or have a valid NZ work visa.

For more information on what we do, please visit

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