Customer Support Specialist - Fixed term contract

Customer Support Specialist - Fixed term contract

Kin Recruitment – Wellington, North Island

About Storypark

Storypark creates tools for educators, early childhood education services, and families to collaboratively document, share, discuss, and strengthen the learning and development of children. Our purpose is to help every child fulfil their unique potential by connecting and empowering the community around them.

We are well-established as market leaders in the early childhood online education space in New Zealand and Australia. And more recently have established a presence in Canada.

We’re now on a mission to deepen the impact our product makes even further. Expanding our platform to provide a centralised tool for managing ECEC organisations, all in one place.

The Role

Are you a customer-obsessed, tech-savvy person who thrives on solving problems and delivering exceptional service?

As our Customer Support Specialist, you’ll join a dedicated, passionate and supportive team who ensure our customers receive nothing short of amazing service. You’ll be a problem solver and a customer champion.

This is a fixed term contract ending October 2026 covering for a team member about to embark on parental leave. While we know you will love joining us in our Wellington office, we are also open to this role being completely remote – so wherever in New Zealand you live, we’d love to hear from you if our purpose connects with you.

What You’ll Be Doing :

• Serve as a primary point of contact for customers via chat, email, and phone.
• Provide accurate, empathetic, and timely responses to customer inquiries.
• Troubleshoot and resolve technical or account-related issues.
• Guide customers through product features, ensuring they get maximum value.
• Document all interactions and maintain detailed records.
• Identify themes and share feedback to continually improve customer experience.
• Contribute to internal knowledge base and customer-facing support articles.
• Uphold service level agreements (SLAs) and maintain a high standard of professionalism.

What You’ll Bring

Ideally you will also have :

Working at Storypark

We strive to create a respectful, caring, safe and inclusive culture and are proud to be an equal opportunity employer. We love that we can celebrate different perspectives, this makes us a stronger team. We welcome people from diverse backgrounds to join us.

In joining our team you’ll enjoy :

What next?

We’ve partnered with Kin to fill this exciting role. If you want to play an instrumental part in supporting awesome products that really make a difference, then click apply now or contact

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