Practice Lead - Lifeline

Practice Lead - Lifeline

Join to apply for the Practice Lead - Lifeline role at Presbyterian Support Northern.

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Opportunity

We’re looking for a skilled and compassionate Practice Lead with Mental Health experience to strengthen the quality, safety, and impact of Lifeline’s services.

This is a fixed term contract until 30 June 2026.

Responsibilities

• Lead evidence-informed, high‑quality practice across Lifeline, with a strong focus on managing mental health and suicide risk.
• Ensure clinical policies, procedures, and standards are current, communicated, and consistently applied.
• Lead, train, and enable high standards of delivery through the safe practice of staff and volunteers.
• Drive continuous quality improvement and uphold professional practice standards.
• Provide supervision and guidance to the Senior Shift Supervisor, Warmline team, and Volunteer team.
• Support case management and complex risk presentations, including frequent callers.
• Contribute to the design and implementation of service enhancements.

Qualifications

Benefits

Contact if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste into your browser to learn more about us and working here, including other exciting opportunities with us.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Consulting, Information Technology, and Sales

Industries : Non‑profit Organisations

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