Customer Support Administrator

About the job Customer Support Administrator

About First Table First Table is on a mission to bring together restaurants and food lovers worldwide. With headquarters based in Queenstown, they've been leading the charge in the hospitality tech industry for ten years. Today, they're a global force operating in New Zealand, Australia and the UK. First Table is a platform that fosters restaurant discovery and connects people over their shared love of food.

The Role First Table is looking for a Customer Support Specialist that is passionate about providing exceptional customer service, capable of multi-tasking and has exceptionally strong verbal and written English skills. Reporting to the First Table Customer Support Team Leader, this role is responsible for (but not limited to) :

Job Responsibilities :

• Handle customer inquiries regarding reservations, promotions, reviews, and account setup
• Manage customers and clients through CRM systems, addressing questions about products and services
• Respond promptly and accurately, providing clear instructions and information to customers
• Build trust and foster relationships by ensuring all inquiries are thoroughly addressed
• Record customer information, maintaining confidentiality of all company documents
• Address and respond to reviews in a timely, professional manner, offering resolutions where needed
• Review promotions, menus, and coordinate with restaurant owners to keep contact information current
• Ensure partner restaurants' materials are updated to reflect current promotions
• Assist restaurant owners in setting up pages / accounts
• Attend regular team meetings to align on goals and progress
• Generate daily and monthly productivity reports

Job Requirements and Qualifications :

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