Service & Parts Advisor

Rutherford & Bond stands as a market leading vehicle dealership where we pride ourselves on doing the simple things well and making it easy for our customers to do business with us. We provide a fantastic product that’s matched by great facilities and passionate staff.

We’re looking for a Parts & Service Advisor to join our Kapiti Team. The role will revolve around our after sales operations and administration. It is unique in the sense that you will switch between our Parts Department and Service Department, as both are situated in the same area and work closely together on a daily basis.

Position

• Based in our Kapiti Branch
• Booking all service and repair appointments
• Seeing customers in and out of reception
• Advising customers on their servicing requirements and costs involved
• Responding to all customer questions and enquiries in a timely manner and ensuring the customer is well informed throughout the entire process
• Ordering parts required by customers and the dealership in a timely and accurate manner
• Preparation of quotes, purchase orders and other documentation required for buy-in products
• Liaising with Workshop Technicians, the Parts Department and back of house management to organise labour and parts required
• Providing a great customer experience and being a role model for exceptional customer service at all times

Requirements

• Knowledge and experience in the automotive industry (previous experience in a franchise dealership is an advantage)
• Experience in a hospitality, retail or other customer‑focused role is preferred
• Computer systems savvy with the competency to use our online dealer management system
• Organisational skills and the ability to prioritise workloads in a fast‑paced environment
• Strong communication and interpersonal skills combined with excellent phone manner
• Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business
• Clean and current restricted or full driver’s license
• As we are a 6 day a week business some weekend work will be required. Saturday mornings only.

We offer a competitive remuneration package, great working and team environment. As well as ongoing support and training through Toyota New Zealand. This role is a great stepping stone to a career in the automotive industry, the opportunities for advancement and development are endless!

If this sounds like you, APPLY NOW . By submitting your application online or if you want to hear more about the role, please contact

We look forward to hearing from you! Applications close 24 December 2025 . Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

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