Customer Care Specialist

1 day ago Be among the first 25 applicants

Company Overview

A global leader in energy management and automation, this company is committed to driving digital transformation for efficiency and sustainability. With a strong presence in over 100 countries, it provides innovative solutions that integrate energy technologies, real‑time automation, software, and services for homes, buildings, data centres, infrastructure, and industries. The organisation fosters a diverse and inclusive workplace, promoting professional growth and cutting‑edge innovation.

Role

You will be part of a fast‑paced customer support team where you'll handle calls, chats, and cases, ensuring every interaction is accurately logged. You'll manage multiple applications simultaneously while maintaining high‑quality case documentation to meet legal standards. Supporting a diverse customer base—including wholesalers, businesses and end users—you will be responsible for actioning orders and cases. This Monday‑to‑Friday role is based in Highbrook (East Tamaki) with hours of 7 : 30 am‑4 pm or 8 am‑4 : 30 pm.

Essential Qualifications

• 2+ years’ experience in a fast‑paced, customer‑focused environment.
• A clear, confident phone manner for speaking with a variety of stakeholders.
• Attention to detail and ability to complete work to a high standard, with excellent written communication.
• A proven track record of good attendance in past roles.
• Work ethic and a customer‑focused, team‑player attitude.
• Tech‑savviness and experience with the MS Suite.

Desirable (but not essential)

Apply

The contact for this role is Georgia Irvine on 027 645 3855. Due to high volumes, we encourage you to apply directly through this ad. To apply you must be a New Zealand citizen, resident, or hold a valid visa that grants the right to work in New Zealand.

At the appropriate stage we will request your references; please do not include them on your CV when applying.

We celebrate all points of view and encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We will help you find your tribe, the same way we have. We’re all on a journey together, so come along…

#J-18808-Ljbffr