Front Office Agent

Company Description

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

Job Description

Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guest

• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by :

Benefits

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities :

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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