Senior Advisor Redress

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values :

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role

The System Leadership group is responsible for leading the development and implementation of the Oranga Tamariki Strategic direction.

The purpose of the Redress Team is to lead our redress service to assess and respond to claims relating to children and young people who have experienced abuse whilst in the care of Oranga Tamariki.

The redress service offers a range of responses which takes account of holistic needs and actively promotes the rights of survivors and claimants. A significant part of the work of the team is to further strengthen and develop the claims service, incorporating learnings from the Royal Commission, and to contribute to the design and development of the improved redress system.

The purpose of the Senior Advisor position is to :

Assess, and respond to claims related to children and young people who have experienced abuse whilst in the care of Oranga Tamariki. This role is central to ensuring a kind and caring response which supports a journey of healing in addressing the impacts of abuse.

A key responsibility is to ensure the support is child-centric. This involves promoting the wellbeing of children and to reflect their views in all claims and redress activities. The role requires a considered and calm approach during conversations about difficult experiences. The role will include providing expert knowledge and guidance to inform assessments. It also requires strong advocacy on behalf of individuals in promoting their needs to enable the delivery of a suite of responses.

This role is based in our Wellington office. Due to the operational requirements and dynamic nature of the role, it will be beneficial for you to have the close support of the team and leadership around you. Candidates for this role are required to already be based in Wellington or be willing to relocate for this opportunity.

Key requirements of the role include :

• Provide an effective, timely and nationally consistent response for claimants.
• Ensure tamariki and rangatahi remain at the centre of decision making in the claims and redress response.
• Build and maintain strong relationships across Oranga Tamariki and other departments and agencies as appropriate.
• Build relationships with community and agency providers to ensure wider service provision is maximised.
• Work with management to identify themes from claims information to inform feedback loops and improve services.
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture

Nōu te rourou | What's in it for you

Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $106,416 and $117,782 dependant on experience.

We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. A strong cover letter should complement your CV by telling a compelling story about why you're the right fit for the role, why you want the role, why Oranga Tamariki and to and what you bring.

If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

Hurry as applications for this role close at midnight on Wednesday 10 December 2025.

However, we will be reviewing applications and inviting candidates to interview prior to this date, so apply now!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

Reference # 39688

Posted on 03 Dec 2025

Closes on 10 Dec : 55

Location(s) Wellington, Lower Hutt, Upper Hutt, Porirua, Paraparaumu, Wellington

#J-18808-Ljbffr