Customer Service Team Leader - Christchurch

Create unforgettable experiences. Lead with heart. Grow with adventure.

At Travvia, home of JUCY and Star RV , we put people in the driver’s seat to create lifelong memories. Our vision is simple : Memorable Experiences for Everyone, Every Time.

If you’re an energetic leader who thrives on creating exceptional customer experiences and inspiring your team to do the same, this is the adventure you’ve been waiting for.

Our Values – What We Live By

Open Hearts and Open Minds – We welcome all people and all ideas.

Without Us We Are Nothing – We work as one team and value every contribution.

We Live and Breathe Adventure – We embrace fun, challenge, and discovery.

Our Own Journey Will Never End – We learn, grow, and continuously improve.

These values are at the heart of our culture—and they’ll be at the heart of your leadership, too.

The Opportunity

As our Customer Service Team Leader at Travvia Christchurch, you’ll be the driving force behind our front‑of‑house operations. You’ll lead, motivate, and develop a team of Customer Service superstars—ensuring every customer’s experience is warm, professional, and memorable from the moment they enter the branch to the moment they hit the road.

This is a hands‑on leadership role where no two days are the same. From managing on‑road service delivery to resolving customer issues, coaching staff, and upholding the quality of our fleet, you’ll play a key part in shaping our reputation and driving our service excellence.

What You’ll Be Doing

Lead & Inspire

Empower, coach, and support the Customer Service Team to deliver consistently exceptional service.

Foster a positive, engaging, and high‑performing work environment.

Drive team performance, ensuring alignment with Travvia’s service standards and values.

Champion the Customer Experience

Be the go‑to person for customer feedback, complaints, and service recovery.

Resolve issues quickly and empathetically, ensuring customers leave happy.

Analyse customer insights and help implement improvements across the branch.

Own On‑Road Service Delivery

Ensure customers are supported throughout their rental journey—even once they’re on the road.

Guide the team through unexpected situations, maintenance requests, and real‑time problem‑solving.

Drive Operational Excellence

Manage workflow, team scheduling, and frontline operations to keep everything running smoothly.

Support the Branch Supervisor / Manager with daily operational tasks.

Monitor service output and boost productivity during peak season.

Grow Your Team

Provide ongoing training, coaching, and development opportunities.

Lead team meetings, workshops, and feedback sessions that lift performance.

Keep Us on Track

Maintain accurate documentation of customer interactions and performance metrics.

Prepare reports and support data‑driven decision‑making.

Be a Safety & Brand Ambassador

Promote a safe workplace and uphold Travvia’s health & safety standards.

Represent Travvia, JUCY, and Star RV with pride—living our values in everything you do.

What You’ll Bring

Proven leadership experience in customer service—ideally in tourism, hospitality, transport, or vehicle rentals (bonus points for motorhome experience!).

A passion for customer experience and a natural ability to resolve issues with positivity and empathy.

Strong problem‑solving skills, resilience under pressure, and a “solutions first” mindset.

Excellent communication skills—both written and verbal.

High attention to detail and the ability to juggle competing priorities.

A collaborative spirit and the desire to build a close‑knit, high‑performing team.

Why You’ll Love It Here

• ✨ Grow your leadership skills and contribute to a thriving team
• ✨ Make a real impact on customer journeys and the Travvia brand
• ✨ Access to tourism perks & partner deals

Ready to Lead the Adventure?

If you’re passionate about people, service, and creating unforgettable moments, we’d love to hear from you.

Apply now and help shape the next chapter of unforgettable travel experiences with Travvia.

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