Service Transformation Lead – AI-Driven Service Design

A major city council in Wellington is seeking a Service Improvement Programme Manager to lead the transformation of services across the community. This strategic role will drive a multi-year programme aimed at enhancing service delivery and improving outcomes for residents. The ideal candidate will have over 10 years' experience in service design and transformation, a strong leadership capability, and advanced communication skills. You will work closely with senior leaders and partner with technology teams to embed innovative service enhancements.

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