Implementation Specialist

PLEASE APPLY THROUGH SEEK NZ - Open to Wellington or Auckland office

About the role

GS1 New Zealand operated multiple software-as-a-service (SaaS) platforms that enable effective and accurate product data & content synchronisation across the supply chain.

We have an opportunity for a talented individual to join our Implementation Team in either our Auckland or Wellington office, supporting our expansion into the Food & Grocery, Hardware, and Healthcare sectors – with a particular focus on Food & Grocery.

As an Implementation Specialist, you will be working across various industries and businesses to embed GS1 standards and service solutions within their processes.

Your key area of involvement will be in onboarding new customers to our data management software, and supporting data services for existing customers.

In the Implementation Specialist role, you will also collaborate on solution design with some of our more complex customers – both on the supply- and demand-side.

You'll be working closely with our Sector Managers, strengthening relationships with major demand-side customers, and ensure the smooth rollout of strategic programmes.

Key Focus of the Role

Engaging customers to run defined GS1 software implementation programs

Complex solution design to support large clients as they integrate to GS1 systems

Frequentlyrunning training sessions : one-on-one, webinars and seminars

Quickly developing a strong understanding of multiple software platforms and business processes

Solving complex customer problems in a user support role

Maintaining project records, plans, status reports, and other related documentation.

Working closely with Sector & Territory Managers to developing strong relationships with key demand & supply-side clients

Skills and experience

This is a great opportunity and ideally you will have :

Tertiary qualification in business, supply chain, management science, information systems or similar

2 years' relevant experience in a professional business environment

Possess strong analytical and problem solving abilities

Experience or have a desire to run customer training and seminars

Have basic awareness of B2B processes and B2C online content

Proficiency with the Microsoft Office Suite of products in particular MS Excel

Excellent customer service skills backed by experience in a help-desk or service support environment

Be someone who would relish being part of a growing, dynamic and strategically focused organisation that is very successful now, but which has significant further potential in the future

Values

You'll also be aligned to working in an environment which is based on our values :

We Care : We are a supportive and close-knit team

We Connect : We stay close to our members, partners and our extended global GS1 family

We Aspire : We are forward thinking

Applications close 4 December

Want to join us?

Think that you've got the right attitude and skills to be part of the GS1 team?

If so, apply via the Seek link.

In return you'll get a supportive team whose committed to your development and a suite of employee benefits.

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