SaaS Customer Success Lead — Cloud Transition

A leading software solutions provider in New Zealand is seeking a Customer Support Lead to drive exceptional customer experience while transitioning to a cloud-based support model. This role requires a motivated and organized individual with strong leadership skills, extensive customer support experience, and a commitment to continuous improvement. Ideal candidates will have a tertiary qualification and a proven ability to implement change effectively. Applicants must have a legal right to work in New Zealand and reside within daily commuting distance of Christchurch.

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