Customer Service Representative

About this role

We are on the hunt for an enthusiastic and inspiring Customer Service Representative to join our small and vibrant Contact Centre on a fixed‑term contract, until December 2026.

Our contact centre is open Monday to Friday 8am‑5pm, and works out of our lovely building in Laings Rd, Lower Hutt, close to cafes and Queensgate.

What you’ll do

You’ll be on the front line and often the first point of contact for our customers via various channels including phone, email and face to face.

No two days are the same, you’ll receive a real variety of requests, questions and feedback from a diverse range of people.

If you have strong customer service skills and are committed to providing an awesome customer experience, then we want to hear from you!

About Us

At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive -Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi.

Our council has bold and ambitious plans for Te Awa Kairangi ki Tai Lower Hutt. We are focused on responding to the needs and expectations of our communities, to be flexible in our approach, to meet future demands, to grow our capability, and to create an inclusive and progressive work environment for our staff.

We offer

• In addition to annual leave, 4 wellbeing days and your birthday off!
• Free access to Council pools
• Discounted memberships / premiums
• Flexible working arrangements
• Discounts at retailers
• Opportunity to grow professionally
• And we are an Accredited Living Wage Employer

Applications close at 11.55pm on Wednesday 3 December 2025

Please note we may review applications before the closing date and encourage you to apply as soon as possible. We reserve the right to withdraw the job advertisement at any time.

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