Kaiwhakarite Ārahi | Client Service Lead

The Kaiwhakarite Ārahi is responsible for planning, coordinating, and improving service delivery and client support processes for people living with Multiple Sclerosis and Parkinson’s in Canterbury.

The role focuses on ensuring high-quality client experiences, maintaining strong relationships with clients, caregivers, and community partners, and overseeing administrative systems that support MSPC’s services.

The Kaiwhakarite Ārahi should be familiar with Xero and may act as liaison with the contracted book-keeping, Board’s Treasurer and auditor when required.

Client Liaison

• Act as the primary point of contact for clients, caregivers, and referrers, providing accurate information and assistance on MSPC services and programmes.
• Build and maintain positive relationships with clients, ensuring their needs are met promptly and compassionately.
• Plan, administer, and review client support systems to ensure consistent service quality and satisfaction.
• Collect and analyse client feedback to inform service improvements and community engagement strategies.

Service Coordination

Process Improvement & Reporting

Finance Support

Communication & Marketing Support

Health and Safety

Key Skills & Attributes

Qualifications & Experience

The closing date for applications is 9am, Monday 8 December 2025.

Start date for the position will be Monday 5 January, 2026, or by negotiation.

We will only accept applications from candidates who have the right to work in New Zealand

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