Client Service Manager

We operate as a franchise partner of OCS Cleaning, a well-established name in New Zealand’s commercial cleaning industry. Our business delivers a wide range of professional cleaning services to both commercial and residential clients, maintaining OCS’s high standards of service and compliance.

Key Responsibilities

• Develop, maintain, and grow relationships with new and existing clients.
• Conduct regular site visits and client meetings to ensure service quality and gather feedback.
• Identify new business opportunities and prepare proposals for prospective clients.
• Supervise and coordinate cleaning staff, prepare rosters, and monitor performance.
• Ensure compliance with workplace health and safety standards and company policies.
• Handle client enquiries, complaints, and service adjustments in a timely and professional manner.
• Prepare performance reports and assist in setting business targets and budgets.
• Liaise with the head office to make sure we are compliant with their policies and procedures
• Any other tasks that may be asked time to time

Skills and Experience Required

Minimum 3 years of experience in customer service, business development, or team-lead roles (preferably in the cleaning, hospitality, or service industry) OR a relevant qualification in the field of business management, commerce, hospitality etc