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Support Analyst - IT (Service Desk)

Support Analyst - IT (Service Desk)

OceanaGoldWaihi, Waikato Region, New Zealand
24 days ago
Job description

Job Description

Bring your technical experience to facilitate delivery of IT support to Waihi-based OceanaGold IT users.

Key Responsibilities :

  • Provide first point-of-contact IT support functions for Waihi IT, including in-person, phone, email, and Instant Messaging support for site employees.
  • Complete initial computer hardware setup for new devices, including deployment to the user.
  • Provide cover for the other site IT roles during their leave periods.
  • Facilitate day-to-day IT purchasing functions.
  • Assistance with more complex IT projects / fixes, as directed by other members of the IT team.
  • Look for potential unreported IT issues and create tickets to report these if necessary.
  • Manage the Waihi IT unassigned work queue, resolving tickets as able, or assigning to other members of the IT team as appropriate.
  • Assist with keeping the Waihi computer hardware fleet up-to-date by identifying computers in need of maintenance or replacement.
  • Assist with installing and updating software on user computers.
  • Assist with identifying and resolving IT infrastructure and server maintenance issues.
  • Note that there is on-call element with this role (1 week out of 3).

Qualifications

  • Minimum of 4 years in an IT service desk (or similar) role.
  • Experience working within an IT support team.
  • Cisco competency (Cisco Certified Network Associate - CCNA).
  • Current MS Server qualification.
  • Full Drivers Licence – ability to drive manual vehicles is essential.
  • Preferable :  Confined spaces and working from heights certifications.
  • Preferable :  Bachelor’s degree in IT or a similar qualification (Advanced certificate at a minimum).

    • Other :

  • Ability to operate in confined spaces due to a requirement to sometimes work in an underground mining environment.
  • Ability to work from heights.

    • Additional Information

    WHAT'S ON OFFER :

  • Residential role - live and work in Waihi, the gateway to the stunning Coromandel region
  • Competitive salary + short-term and long-term bonus
  • 9-day fortnight lifestyle roster (enjoy a long weekend every second week)
  • Discounts on retail and services
  • Free Southern Cross Healthcare
  • Life Insurance
  • Free Gym Membership
  • BP Fuel card discount
  • Career Development Opportunities
  • Long service recognition
  • Living Our Values recognition program
  • Access to OceanaGold Employee Assistance Program (EAP)
  • Exceptional working environment where people are valued and respected

    • YOU MATTER :   OceanaGold is committed to providing equal employment opportunities. We believe a variety of perspectives are not only welcome – they are essential to our success. Should you require any assistance applying for this opportunity, please contact us at careers@oceanagold.com

    Applications close 29 September 2025. Shortlisting will commence immediately. Applicants must be eligible to work in New Zealand.

    PLEASE NOTE : APPLICATIONS FROM AGENCIES WILL NOT BE ACCEPTED

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    Service Desk Analyst • Waihi, Waikato Region, New Zealand